Refund Policy

  • New recumbents purchased in-store, used recumbents, special orders, and specially-priced or sale items are not eligible for return.
  • Frames, drivetrain, and power assist motors and batteries must be evaluated for performance prior to return as items of this nature are under warranty by the manufacturer. Returns are only granted if the manufacturer agrees to return.
  • Returns must be received within 30 ​calendar days from the date of purchase. To be eligible for a return, the item must be unused and in the same condition it was purchased. The item must be in the original packaging accompanied by proof of purchase, e.g. original receipt.
  • Exchange of parts and accessories must be made within 30 ​calendar days from the date of purchase. Bikes and trikes ordered online must be exchanged within 14 days of purchase. To be eligible for an exchange, the item must be unused and in the same condition it was purchased. The item must be in the original packaging, including proof of purchase. Item can be exchanged for same model or model of equal value depending on in-stock inventory.